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Copenhagen Consensus Center

Sector Expert Consultation on Digitisation & Governance

A Sector Expert Consultation on ‘Digitisation & Governance’ was held on 14th November 2017 at Hotel Marg Krishnaaya, Vijayawada. A total of 13 experts participated in the consultation. 


Participants who attended the consultation meeting included Officers from National Informatics Centre (NIC) Vijayawada, State e-Governance Mission Team (SeMT), Vijayawada, e-Pragati Authority, Mee Seva, Officers from AP Online and Digital Empowerment Foundation etc. 


Key participants for the consultation included Dr. V.V.V.Ramana, Sr. Technical Director, NIC, Vijayawada, Sri. D. Rama Prasad Rao, Technical Director, NIC, Vijayawada, Smt. Noorjehan, Technical Director, NIC, Vijayawada, Sri. M.Sudhir, Sr. Technical Consultant, SeMT, AP, Sri. P.Vasi Krishna, Project Manager, e-Pragati Authority, Sri Rama Sastry, Sr. Consultant, SeMT, Mee Seva etc.

All stakeholders contributed to meaningful discussions on the solutions to address challenges in digitization and governance in the state of Andhra Pradesh. 28 interventions were identified after a thorough review of the range of interventions came up for discussions.  The list of interventions is presented below.

  1. Streamline govt. processes and provide services online with an Interoperability Framework/ State Enterprise Architecture with interoperability between departments at state and central level 
  2. Improvement of infrastructure at grass root level/village level is necessary
  3. Integration of all departments on a common platform
  4. Adaptability of Government departments – obtained by Government Order. 
  5. Management of digital initiatives with operational support and training is required - change management is critical
  6. For digitized applications -lack of accountability in approvals need to be improved
  7. Expand e-governance initiatives to speed up processes and increase transparency
  8. Increased monitoring of government performance
  9. Interoperability - integration with Aadhar number is necessary
  10. Electronic Service Delivery Act Making it mandatory for all Departments to offer services online 
  11. Improve infrastructure and connectivity throughout the state
  12. Build the base - open source database with unique IDs
  13. Legal identity for all
  14. Criteria for entitlement or service requests should be clearly defined for better uptake of digital services
  15. Monitoring mechanisms should be put in place
  16. In-house Government ICT capability (Dedicated departmental ICT cells) to develop necessary capacity and knowledge base within the Government sector
  17. Cybersecurity, m-Governance 
  18. Expand broadband access for households and increase speeds for businesses 
  19. Making availability of smartphone technology to improve digital initiatives
  20. Entire employee database to be created for solving grievances
  21. Capacity building for government personnel
  22. Increase R&D spending
  23. Grass root implementation - ISP available at local level to be used for e-governance
  24. Place an information center/computer lab in every village and ward
  25. Incentives to digitize - department wise budget allocation should be given
  26. Revenue model where all stakeholders are remunerated
  27. UID-based payments
  28. PEGA Systems – Business process oriented 3rd party system

List of Participants